Privacy policy
Privacy Policy
(Version effective as of July 2021)
General
This privacy policy (the "policy") describes the principles and practices that apply to the collection and use of personal information that Love.Me.Pet or its affiliates ("Love.Me.Pet", "we", "our" or "us") collects from individuals ("user", "you" or "your") through or from https://lovemepetlmp.com (the "website"), mobile applications, when applying for products and/or services, or when contacting us electronically through any form of communication such as email, telephone, social media, or otherwise. Love.Me.Pet is committed to safeguarding any personal information that the user shares with it.
This policy forms part of our agreement with you. You should read it along with the terms and conditions that apply to use of the website or any other Love.Me.Pet services.
From time to time we may have to amend this policy to accommodate changes in our business or services or if legal requirements change. It is your responsibility to check that you have read the latest version every time you enter the website or place an order.
Consent
We collect information that you voluntarily provide to us, including when you communicate with us via forms, emails, social media platforms or other channels and when you respond to our communications or requests for information. By using either of the websites and/or applying for or enquiring about any of our products and/or services you are consenting to Love.Me.Pet processing your personal information in accordance with applicable law. Processing of your personal information may be done by Love.Me.Pet or on behalf of Love.Me.Pet by third parties as set forth in this policy. By using either of the websites, you agree to the terms of this policy as updated from time to time.
We will only process your personal information for lawful purposes relating to our business if the following circumstances apply –
- If you have consented to the processing thereto;
- If processing is required to process a transaction;
- If the processing is needed to create, use or protect a right or obligation in law;
- If the processing is for statistical or research purposes;
- If the information was made public by you; or
- If the processing is required by law.
What information do we collect and how do we collect it?
General
When the user visits the website we collect information about the respective device that the user is using. This includes but is not limited to device and log information.
We may also obtain your information from (i) affiliates, (ii) business partners, (iii) regulatory authorities, (iv) credit reporting agencies, (v) service providers, (vi) attorneys, tracing agents, debt collectors and other persons that assist with the enforcement of agreements, (vii) payment processing service providers, merchants, banks and other persons that assist with the processing of your payment instructions, (viii) law enforcement and fraud prevention agencies and other persons tasked with the prevention and prosecution of crime, (ix) participating partners, whether retail or online, in our customer loyalty programmes and (x) publicly available databases, in accordance with this policy.
User
First time users and/or returning users' information may be collected through cookies and other technologies, such as information pertaining to a user's online activity, the pages of our website that the user visits, search terms and any link which the user clicks.
Should you choose to contact us for any reason via the website or through other channels, we may keep a record of your contact information as well the correspondence between you and Love.Me.Pet.
We may collect information from other sources, such as social media platforms that share information about how you interact with our social media content and any information gathered through these channels will be governed by the privacy settings, policies and/or procedures of the applicable social media platform, which we strongly encourage you to review. We will handle any unsolicited information in accordance with law, including destroying or de-identifying such information where we are required to do so.
Registered User
Users can only purchase goods and/or services after they register on the relevant website. After registration, the user becomes a "Registered User" or "Buyer".
In order to become a Registered User you are required to submit certain personal information on the website, including your name, surname, phone number, email address, payment information, and shipping address. If you are making a purchase on https://lovemepetlmp.com you may be required to share more personal information including, your identity number, address, tax status and information about criminal convictions.
Buyers purchasing a product for delivery to a third party are required to disclose the contact information and shipping address of the third party in question. You must obtain consent from the third party before submitting their information.
Why do we collect your information?
We use your personal information for legitimate business purposes as permitted by law, to:
- Help you navigate through our websites;
- Assist you to complete payment on the websites;
- Process your payment card details in order to complete a purchase;
- Process your order;
- Deliver your order;
- Interact with our users (advise on stock availability, delivery costs, deal with queries, concerns or complaints). We will not use your information for direct marketing purposes without your express consent;
- Communicate directly with you should you have any queries regarding our products or services;
- Better understand our users' needs and improve the services we offer you;
- Carry out statistical and other analysis to identify potential markets and trends, evaluate and improve our business (this includes improving existing and developing new products and services); and
- Disclose your information to the relevant authorities when we have legal duty to do so.
Without your personal information, we will not be able to provide or continue to provide you with the products or services that you require.
How do we use your information?
We will not use any personal information for any intention other than the ones stated herein. We may be obliged to share personal information to third parties such as our delivery partners, payment merchants and consultants should this be required to process a transaction, such as payment processing, refunds and deliveries, or for any other reason stated in this policy.
Love.Me.Pet outsources its delivery services. As such, the user's home address may be shared with the delivery suppliers to enable door-to-door delivery or locker deliveries.
When making payment on the website the payment is validated by a third party for security purposes. When users make payments on the website, they choose our payment partners who collect payment information on our behalf and provide us with feedback about the status of your payment.
Lawful Extent
We may use or share your personal information:
- To protect Love.Me.Pet and/or the website;
- To establish or exercise our legal rights;
- To respond to a breach of our website terms of use when we believe it is appropriate to protect the property and rights of Love.Me.Pet or a third party, the safety of our company, and our customers; and/or
- To prevent, take action against, or stop fraudulent, illegal, unethical, or legally actionable activity in connection to our website, products, or services; and/or
- For other purposes as you may consent to or as may otherwise be lawfully permitted, including for purposes of protecting Love.Me.Pet's and/or your legitimate interests and that of our suppliers and customers.
With whom do we share your information?
We may ask other organisations to provide support services to us. When we do this, they have to agree to our privacy policies if they need access to any personal information to carry out their services. We may disclose your personal information to the following third parties:
- Professional advisers, judicial, regulatory and law enforcement bodies.
- A third party that acquires all or part of our assets or shares, or that succeeds us in carrying on all or part of our business, whether by merger, acquisition, re-organisation or otherwise.
- Service Providers
We may share your information with third parties to perform and provide services to Decatlon, including but not limited to:
- Hosting and maintaining the website;
- Technical support
- Database management;
- Bank card and payment processing;
- Shipping and delivery;
- Communication regarding an order, complaint or query;
- Back office services;
- Tracking website activities;
- Marketing and distributing Love.Me.Pet products or services;
- Research; and/or
- Web analytics and optimization.
- Business Partners
We may team up with other companies ("business partners") to offer certain promotions. Should the user decide to participate in the promotions, the personal information collected from the relevant subsite will be collected by both Love.Me.Pet and the business partner(s) participating in the promotion.
We will use that information in accordance with this policy, and our business partner will use the information according to its own privacy policy. We recommend that you always read the privacy and security notices of these business partners.
Processing Information about Persons Related to a Jurist Person or Person Purchasing
If you are a juristic person, such as a company or close corporate, we may collect and use personal information relating to the juristic person's directors, officers, employees, beneficial owners, partners, shareholders, members, authorised signatories, representatives, agents, partners, customers and other persons related to the juristic person ("related persons").
If you provide the personal information of related persons to us, you warrant that the related person is aware that you are sharing their personal information with us, and that the related person has consented thereto.
We may process the personal information of related person's as stated in this policy, thus references to "you", "your" or "user" in this policy will include related persons.
Direct Electronic Marketing
If permission is given, Love.Me.Pet may use your personal information to inform you about its products, services, special officers and important communication about our business operations.
We may share information with you by post, telephone, SMS, WhatsApp, email or on social media channels. In all cases, you can request us to stop sending marketing communications to lovemepet.lmp@gmail.com.
Cookie Policy
What are cookies?
A cookie is a small text file stored on your device by the website you are visiting. It helps the website to remember information about your device and how you use the website. We use this information to make your visit to the website as easy and useful as possible.
What we use cookies for?
We use cookies for session management, user device identification and classification, traffic routing, and analytics.
What happens if you disable your cookie functionality?
Clearing or disabling cookies may limit your website functionality and some of the services available on our websites may not work properly.
Your rights
You have the right to know what personal information we have about you, to correct it and to opt out of any marketing. You have the right to:
- ask what personal information we hold about you;
- ask what information was sent to our suppliers, service providers or any other third party;
- ask us to update, correct or delete any out-of-date or incorrect personal information we hold about you;
- unsubscribe from any direct marketing communications we may send you;
- object to the processing of your personal information.
It can take us up to 21 days to respond to your request. If you want us to delete all personal information we have about you, you will probably have to terminate all agreements you have with us. We cannot maintain our relationship with you without having some of your personal information. We can refuse to delete your information if we are required by law to keep it or if we need it to protect our rights.
Security
We will strive at all times to ensure that your records will always be protected against unauthorized or accidental access, processing or loss.
You can play a role in protecting your information by never sharing your username or password with anyone or submitting it to a website you don't recognise. Always log off after a web session and change your password regularly.
Although we cannot prevent all security threats, we have measures in place to minimise the threat to your privacy. We will let you know of any breaches which affect your personal information.
Legal Disclaimer
Love.Me.Pet reserves the right to disclose the user's personal information to government bodies, exchanges and other regulatory bodies should Love.Me.Pet be required to do so by law.
The websites may contain links to external websites (i.e. tracking parcels). Love.Me.Pet cannot be held liable for the privacy policies of third parties, therefore, we recommend that you always read the privacy and security notices on these business partners and service providers.
Love.Me.Pet updates its policies on a continual basis and can do so without informing the user. Users should review this policy frequently and each time they enter the websites as the amended policy will be the policy governing Love.Me.Pet's procedures and not the previous policies.
When communicating with us, users should provide accurate and relevant personal information. This is important because we will use this information to deliver products to you, refund your money, communicate with you about your order, or the other reasons as stated in this policy.
Should the customer want to update or change their personal information, they can do so on their own by making said updates on their online profile.
For further information please send an email to https://lovemepetlmp.com